Legal
Payment and refund policy
Last updated 22 August 2026 · Version 1.0
We would rather be plain about money than leave it to a difficult conversation later. This page explains how we invoice, what happens if you cancel, and when a refund applies. It forms part of our terms of service.
On this page
1 · How we charge
We do not bill by the hour. Hourly billing rewards a supplier for taking longer and leaves a client unable to plan. Every engagement carries a price agreed in writing before work begins.
| Model | How it is charged |
|---|---|
| Audit or assessment | Fixed fee, payable in advance. You receive a written report regardless of whether you proceed further. |
| Fixed-price project | Total price agreed in the SOW, invoiced against milestones. |
| Monthly retainer | Fixed monthly fee for an agreed scope, invoiced in advance. |
| Care plan | Fixed monthly fee for hosting, monitoring, updates and minor changes. |
| Third-party costs | Hosting, licences, domains and similar are billed at cost, or paid by you directly. |
2 · Payment schedule
Unless the SOW states otherwise:
- Fixed-price projects — 40% on signature to begin, 40% at the agreed midpoint milestone, 20% on delivery
- Retainers and care plans — invoiced monthly in advance, on the first working day of the month
- Audits — payable in full in advance
- Invoice terms — payable within 15 days of the invoice date
3 · Methods and taxes
- Bank transfer (NEFT/RTGS/IMPS) and UPI for Indian clients
- International wire transfer for clients outside India
- All prices are exclusive of taxes; GST is added where applicable at the prevailing rate
- Bank charges on international transfers are borne by the payer
- Where tax is withheld at source, please share the certificate so we can account for it correctly
4 · Cancellation
4.1 Before work begins
If you cancel before any work has started, you receive a full refund of anything paid. Tell us in writing and we will process it.
4.2 During a fixed-price project
You may cancel at any time with written notice. You pay for:
- All milestones completed and delivered
- Work in progress on the current milestone, on a fair pro-rata basis
- Third-party costs already committed on your behalf and not recoverable
Anything paid beyond that is refunded. We hand over everything produced up to that point — code, designs and documentation — on settlement of the final invoice.
4.3 Retainers and care plans
Either party may cancel with 30 days’ written notice. The current month is not refunded, as it was invoiced in advance for capacity reserved for you; no further months are invoiced.
4.4 If we cancel
If we terminate an engagement for a reason other than your material breach, we refund all amounts paid for work not yet performed, hand over everything produced, and where practicable help you transition to another supplier at no additional fee.
5 · Refunds
- Refunds are approved or declined in writing within 7 working days of your request
- Approved refunds are paid within 14 working days
- Refunds are made by the original payment method wherever possible
- Bank charges on international refunds are deducted from the refunded amount
If a deliverable is defective, we will first correct it at no charge — that is our warranty under the terms of service. If we cannot correct a material defect within a reasonable period, you may reject that deliverable and we will refund the amount paid for it.
6 · When refunds do not apply
- Work already completed, delivered and accepted
- Audits and assessments where the report has been delivered
- Third-party costs already incurred and not recoverable — hosting, licences, domains
- The current month of a retainer, once that month has begun
- Delay or failure caused by information, access or approvals not provided by you
- A change of mind about a business decision, where the work delivered matches the agreed scope
7 · Late payment
- We will remind you before taking any action
- Invoices overdue by more than 30 days may lead to suspension of work, after written notice
- Overdue amounts may attract interest at 1.5% per month
- Transfer of intellectual property occurs on full payment, as set out in the terms of service
8 · Disputes
If you disagree with an invoice, tell us within 7 days of receiving it with the reason. We will review promptly. Undisputed portions remain payable while we resolve the disputed part. We will always try to resolve a billing disagreement by discussion before either party takes any other step.
9 · Contact
Billing questions, cancellations and refund requests: info@kaulinnovationandtechnologygroup.com — please put “Billing” in the subject line so it reaches the right person quickly.